- Shipping & Returns
Shipping & Returns
- We are factory direct sale, serving worldwide, retailing and wholesaling, with competitive price and styles turning over rapidly. Kindly understand our heavy workload and allow us 2-5 business days to process your order for shipment. (We do not work on weekend, neither do post offices!) Thanks!
USA, England, Australia
2-5 business days
7-15 business days or later EXCLUDING customs delay
2-5 business days
7-35 business days or later EXCLUDING customs delay
Business days means week days, which do not include weekends.
For some other countries shipping time is not very stable, sometimes up to 8 weeks. Please check with us and agree before purchase.
- Please understand international shipping takes time, in export and import customs clearance process. Transition may also be influenced by holidays, events and other uncertainties. These are beyond control.
- Please leave a contact phone number to your shipping information in order to make the shipment safer.
SHIPPING&LOCATIONS: Order are shipped from Hongkong. Returning item must be sent back to China address otherwise we are unable to receive. Please contact us for returning address before ship back any item. Shipping is through e-Packet delivery or Registered Air Mail depending on destination country. We do not make a dime out of shipping. We compensate shipping from time to time!
LIABILITIES: We ensure your parcel leave our warehouse most securely but we are NOT RESPONSIBLE for any accidence (damages, lost, customs delay, etc.) during the transportation because that is BEYOND OUR CONTROL. However we will provide you with all assistance necessary in tracking and claiming for insurance.
DUTY&TAX: We are not responsible for import duty and tax if any. Please check with your country's customs office to determine what these additional costs will be.
SIZE&COLOR: We are Asian size with our own designer spec. DO NOT ASSUME SIZE. Read carefully our size spec with detailed measurement before a purchase. Select your size and color in the drop-down menu accordingly. Color coming out from photos can be slightly different due to camera, light or your computer screen effect.
RETURN&EXCHANGE: Buyer may return the product for any reason within 14 days of receipt for a full refund less shipping fees if buyer meets the following requirements:
1. Item must be in the original condition buyer received it in.
2. RMA number must be included in the box when the item is returned, with the reason for return for our record. (Return shipping shall be the responsibility of the buyer).
Exchanges are possible for different sizes, styles, or colors. Any postage fees incurred due to an exchange are payable by the buyer requesting the exchange.